Tell us what you need — we’ll handle the rest.
- 0203-9733-555
- info@gypsifly.co.uk
- 100 Wanstead Lane, Ilford, England, IG1 3SE
The person making the booking must be aged 18 or over, accepts these terms and conditions on behalf of all passengers in the booking, and is responsible for ensuring that all payments due are made on time.
UK Travel Cart Limited. For bookings serviced through UK Travel Cart Limited (“TravelCart”), TravelCart acts as Gypsifly Travels’ ticketing and consolidation partner and may receive booking payments, issue tickets, process permitted amendments or cancellations, and submit or process refund requests with the relevant airline or supplier. Gypsifly Travels remains the customer’s primary point of contact unless the customer is expressly advised otherwise.
A minimum deposit of £50 (fifty pounds) per person is required to hold a booking. The deposit is non-refundable and non-transferable under any circumstances, except where required by applicable law.
The deposit secures the reservation only. It does not guarantee the final fare, taxes or other supplier charges until the ticket has been issued.
Tickets are released to the customer(s) only after successful completion and clearance of the required payment(s).
If you pay the deposit and fail to pay the balance by the stated deadline, you may lose the full deposit and may also be liable for any further cancellation or supplier charges that apply.
Only the initial deposit may be paid by credit or debit card where card payment is offered. The balance must be paid by bank transfer or cash in accordance with the payment instructions provided for the booking. No cheque payment is accepted for immediate purchase.
For bookings serviced through TravelCart, Gypsifly Travels may instruct the customer to make payment into a bank account held or designated by UK Travel Cart Limited. Any such payment must relate to the specific TravelCart-serviced booking and should include the booking reference supplied by Gypsifly Travels.
Any request for a change or amendment must be submitted in writing to Gypsifly Travels. Changes remain subject to airline, supplier and, where applicable, TravelCart rules and availability.
A date change requested before ticketing will cost £25 plus any applicable fare difference. A date change requested after ticketing will cost £50 plus airline or supplier charges, subject to the airline permitting the change.
A name change requested before ticketing will be treated as a cancellation of the booking and the cancellation rules below will apply. Name changes are not permitted after ticketing unless the airline expressly allows them.
Where a booking is serviced through TravelCart, Gypsifly Travels may instruct TravelCart to carry out the approved amendment. Customers should continue to send amendment requests to Gypsifly Travels unless specifically directed otherwise.
Any request for cancellation must be submitted in writing to Gypsifly Travels.
If you cancel before ticketing, you will lose your deposit and will also be charged a £50 cancellation fee. If you cancel after ticketing, a £75 cancellation fee plus applicable airline or supplier charges will apply. Any refund remains subject to the airline or supplier refund policy.
For bookings serviced through TravelCart, Gypsifly Travels may submit the cancellation and any associated refund request through TravelCart as the ticketing consolidator.
Most discounted airline tickets are non-refundable or only partially refundable. Any refund is subject to the applicable airline, supplier, administrative and service charges.
Refunds normally take approximately 8-12 weeks to process, but may take longer where the airline, supplier, TravelCart or another consolidator requires further investigation or has not yet released the funds.
A refundable amount will only be paid after the relevant funds have been received from the airline, supplier, TravelCart or other consolidator involved in the booking. No interest will be paid on any refundable amount.
Where TravelCart has processed the relevant booking or payment, the refund may be processed through TravelCart in accordance with the applicable payment route and booking records. The refund will be made to the pre-designated bank account or, where applicable, back to the relevant card used for payment.
Tickets presented for refund more than one year after the date of issue may be treated as expired where the applicable airline or supplier rules provide, and no refund may then be due.
An initial deposit guarantees the reservation only and does not guarantee the fare, taxes or supplier charges, which may change before ticket issuance.
Gypsifly Travels reserves the right to pass on a supplementary cost caused by changes in taxes, airline charges, fuel surcharges, airport taxes, exchange rates or other supplier-imposed charges before ticket issuance.
Already issued tickets are not affected by subsequent fare changes, except where an airline, airport, government or other competent authority imposes a charge that is lawfully payable after issuance.
It is each passenger’s responsibility to ensure that their passport, visa, transit documentation and any required health documents are valid, accurate and suitable for the entire journey.
Gypsifly Travels and TravelCart are not responsible for loss, delay, refusal of travel or other inconvenience caused by missing, incorrect, expired or incomplete passenger documentation, except to the extent that liability cannot lawfully be excluded.
Any complaint must be submitted in writing to Gypsifly Travels through the complaints email address: info@gypsifly.co.uk.
Verbal or telephone complaints are not treated as a formal complaint for further processing. For TravelCart-serviced bookings, Gypsifly Travels remains the primary contact and will liaise with TravelCart where the complaint concerns ticketing, payment processing, amendments, cancellations or refunds handled through TravelCart.
Gypsifly Travels is a trading name of UK Travel Cart Limited. We help customers search available flight options, understand key fare conditions and arrange bookings through authorised travel suppliers. Before you pay, we will confirm the total price, travel supplier, baggage allowance, key fare rules and the financial protection applicable to your booking.
Tell us what you need — we’ll handle the rest.
Sign up now to get exclusive deals and the latest travel offers straight to your inbox.
Copyright © 2026 Gypsifly Travels. All rights reserved.